Refund policy
Hearthmont Return & Refund Policy
We want you to feel confident shopping with Hearthmont. Because many of our products are fulfilled directly by carefully selected brands, makers, and fulfillment partners, return instructions may vary depending on the item.
Returns
Eligible items may be returned within 30 days of delivery.
To request a return, please contact Hearthmont through our Contact page before sending anything back. Include your order number and the item you would like to return.
Please do not return an item to the address shown on the original package unless Hearthmont specifically instructs you to do so. Many Hearthmont products ship directly from fulfillment partners, and the correct return destination may be different from the original shipping address.
Items must generally be returned in their original condition, unused, unworn, and with any original packaging, tags, or accessories included.
Once your return request is reviewed, we will provide the appropriate return instructions for that item.
Return Shipping and Fees
Return procedures can vary by fulfillment partner.
For many Hearthmont products, a return shipping label will be provided after the return is approved. If any return shipping charge, restocking fee, or other return-related cost applies to your specific item, we will let you know before the return is authorized.
We will not deduct undisclosed return fees from your refund.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incomplete, or incorrect, please contact Hearthmont as soon as possible.
Include your order number and, when applicable, photographs showing the issue and the shipping packaging.
We will work with the fulfillment partner to arrange an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.
Please do not discard damaged merchandise or packaging until we confirm whether additional information is needed.
Items That Cannot Be Returned
Certain products are not eligible for standard returns, including:
- Fresh Christmas trees, wreaths, garlands, greenery, and other perishable goods
- Personalized or made-to-order products
- Gift cards
- Items marked final sale
- Products that have been used, altered, damaged after delivery, or returned outside the applicable return period
For fresh or perishable products, please contact us promptly if the item arrives damaged, incorrect, or in unacceptable condition.
If you are unsure whether an item is returnable, contact Hearthmont before purchasing or before beginning a return.
Refunds
Once an approved return has been received and accepted by the appropriate fulfillment partner, the refund will be issued to your original payment method.
Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the return results from an incorrect, damaged, or defective item or another fulfillment issue for which Hearthmont or the fulfillment partner is responsible.
Order Cancellations
If you need to cancel an order, contact Hearthmont as soon as possible.
We will make every reasonable effort to cancel the order before fulfillment begins. However, because some orders are sent to fulfillment partners shortly after purchase, cancellation cannot be guaranteed once processing has begun.
If an order can no longer be canceled, the applicable return policy will apply after delivery.
Questions
If you have questions about a return, refund, damaged item, or order cancellation, please contact Hearthmont through our Contact page and include your order number.