Terms of service
Hearthmont Terms of Service
These Terms of Service govern your use of Hearthmont’s website and your purchase of products from Hearthmont. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms.
Please read them carefully before using the site.
1. About Hearthmont
Hearthmont is an online retailer offering a curated selection of home décor, seasonal goods, gifts, books, fresh holiday products, and related merchandise.
Some products are stocked and fulfilled directly by third-party brands, makers, distributors, or fulfillment partners. Hearthmont remains your point of contact for orders placed through hearthmont.shop.
2. Online Store Terms
By using this website, you represent that you are legally able to enter into a binding agreement in your jurisdiction.
You may not use Hearthmont products, website content, or services for any unlawful or unauthorized purpose.
You may not attempt to interfere with the security, operation, or functionality of the website.
3. Product Information
We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, availability, and other information accurately.
Because many Hearthmont products are supplied by independent brands and fulfillment partners, some product information originates with those suppliers.
Actual colors and appearance may vary depending on lighting, photography, screen settings, natural material variation, manufacturing differences, or other factors.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
4. Availability
All products are subject to availability.
Inventory information may be supplied by third-party fulfillment partners and can change without notice.
If an item becomes unavailable after you place an order, Hearthmont may cancel the affected item and issue a refund to your original payment method.
5. Prices
Prices are displayed in the currency shown on the website and may change without notice.
We reserve the right to correct pricing errors.
If a material pricing error affects an order you have already placed, we may contact you before fulfillment or cancel and refund the affected item.
Applicable taxes, shipping charges, and other fees will be shown during checkout when required.
6. Orders
Submitting an order does not guarantee acceptance.
Hearthmont reserves the right to refuse, limit, or cancel an order for legitimate reasons, including:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or unauthorized activity
- Shipping restrictions
- Supplier or fulfillment limitations
- Violation of these Terms
If we cancel an order after payment has been collected, the applicable amount will be refunded.
7. Third-Party Fulfillment
Some Hearthmont products ship directly from third-party brands, makers, distributors, or fulfillment partners.
As a result:
- Items in the same order may arrive separately.
- Different carriers may be used.
- Processing and delivery times may vary by item.
- Return instructions and destinations may vary by product.
- Packaging may contain information identifying the fulfillment partner or manufacturer.
Customers should contact Hearthmont before returning any merchandise.
Please do not send a return to the address shown on a package unless Hearthmont specifically instructs you to do so.
8. Shipping and Delivery
Shipping is governed by our Shipping Policy.
Delivery estimates are provided in good faith but are not guaranteed.
Hearthmont is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural disasters, seasonal shipping volume, supplier delays, or other unforeseen events.
Nothing in this section limits any rights you may have under applicable consumer protection law.
9. Fresh and Perishable Products
Fresh Christmas trees, wreaths, garlands, greenery, and other perishable products may be subject to seasonal availability, harvest schedules, weather conditions, and special shipping requirements.
Natural products may vary in shape, size, color, fullness, texture, or appearance.
Fresh and perishable goods may not be eligible for ordinary returns. Please review our Return & Refund Policy for additional information.
If a fresh or perishable item arrives damaged, incorrect, or in unacceptable condition, contact Hearthmont promptly.
10. Returns and Refunds
Returns, refunds, cancellations, damaged items, and final-sale exclusions are governed by our Return & Refund Policy.
Return eligibility can vary depending on the product and fulfillment partner.
Customers must obtain return instructions from Hearthmont before sending merchandise back.
11. Payment
Payments are processed through Shopify and available third-party payment providers.
Hearthmont does not directly store complete payment-card information.
By submitting payment information, you represent that you are authorized to use the selected payment method.
12. Promotions and Discount Codes
Discounts, promotional offers, and coupon codes may be subject to separate terms, expiration dates, product exclusions, minimum purchases, or usage limits.
Unless expressly stated otherwise, promotions cannot be combined.
Hearthmont reserves the right to modify or end promotional offers at any time, subject to applicable law.
13. Intellectual Property
The Hearthmont name, branding, original website design, written content, graphics, and other original materials are owned by Hearthmont or used with permission.
Product names, trademarks, logos, photographs, and other materials belonging to third-party brands remain the property of their respective owners.
You may not reproduce, distribute, modify, republish, sell, or commercially exploit Hearthmont content without permission.
14. Reviews, Feedback, and User Content
If you submit a review, photograph, comment, suggestion, or other content to Hearthmont, you represent that you have the right to submit that material.
You may not submit content that is unlawful, abusive, fraudulent, defamatory, infringing, or intentionally misleading.
Hearthmont may remove or decline to publish user-submitted content when appropriate.
15. Third-Party Services and Links
Our website may contain links to third-party websites or use services provided by companies such as Shopify, payment processors, shipping carriers, analytics providers, or social-media platforms.
Hearthmont does not control third-party websites and is not responsible for their independent content, privacy practices, security, or terms.
Your use of third-party services may also be subject to their own terms and policies.
16. Website Availability
We strive to keep Hearthmont available and functioning properly, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical problems, platform outages, or circumstances beyond our control.
17. Disclaimer of Warranties
To the extent permitted by law, the Hearthmont website and services are provided on an “as available” basis.
We do not make warranties beyond those expressly provided by Hearthmont, the manufacturer, the supplier, or required by applicable law.
Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Hearthmont will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or purchase of products.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
19. Indemnification
To the extent permitted by law, you agree to indemnify and hold Hearthmont harmless from claims, losses, liabilities, or expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another party’s rights.
20. Prohibited Uses
You may not use the website to:
- Violate applicable laws or regulations
- Commit fraud
- Infringe intellectual-property rights
- Transmit malicious software
- Attempt unauthorized access to systems or customer data
- Interfere with website functionality or security
- Harvest customer information
- Submit false or misleading information
- Engage in abusive or harmful conduct
Hearthmont may suspend or terminate access for violations of these Terms.
21. Privacy
Your use of the website is also governed by Hearthmont’s Privacy Policy.
22. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
23. Entire Agreement
These Terms, together with Hearthmont’s posted policies, constitute the agreement governing your use of the website and purchases from Hearthmont.
24. Changes to These Terms
Hearthmont may update these Terms from time to time.
The current version will be posted on this website. Continued use of the website after changes take effect constitutes acceptance of the updated Terms, to the extent permitted by law.
25. Governing Law
These Terms are governed by the laws applicable to Hearthmont’s place of business, without limiting any mandatory consumer protections available to customers in their jurisdiction.
26. Contact
Questions about these Terms or an order placed through Hearthmont can be submitted through the Contact page at hearthmont.shop.