Shipping policy
Hearthmont Shipping Policy
Hearthmont works with a variety of brands, makers, and fulfillment partners to bring together our curated collection. Because products may ship directly from different locations, processing times, carriers, and delivery estimates can vary by item.
Order Processing
Orders are typically submitted to the appropriate fulfillment partner shortly after purchase.
Processing time may vary depending on the product, supplier, season, availability, and destination. Some items may begin processing very quickly, which means changes or cancellations cannot always be guaranteed after an order is placed.
If you need to request a change or cancellation, please contact Hearthmont as soon as possible.
Shipping and Delivery Estimates
Available shipping options and charges are shown during checkout when applicable.
Delivery estimates are provided in good faith but are not guaranteed. Carrier delays, severe weather, holidays, high-volume periods, supplier processing delays, and other circumstances outside Hearthmont’s control may affect delivery.
When tracking information is available, it will be sent to the email address associated with your order.
Orders With Multiple Items
Because Hearthmont products may be fulfilled by different partners, items purchased in the same order may arrive in separate packages and on different dates.
You may receive more than one tracking number for a single order.
There is no need to be concerned if only part of your order arrives first.
Fresh Christmas Trees, Wreaths, Garlands, and Greenery
Fresh and perishable holiday products may follow special seasonal processing and shipping schedules.
Shipping dates for fresh Christmas trees, wreaths, garlands, greenery, and similar products can depend on harvest schedules, weather, supplier availability, and the delivery destination.
Please review the individual product page for any available seasonal shipping details before ordering.
Because these products are fresh and perishable, delivery timing may differ from standard merchandise.
Tracking
When tracking information is provided by the fulfillment partner, Hearthmont will make it available to you through your order confirmation, shipping notification, or customer account when applicable.
Please allow some time for newly issued tracking numbers to begin showing movement with the carrier.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, contact Hearthmont immediately. We will make every reasonable effort to request a correction before fulfillment begins, but address changes cannot be guaranteed once an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Delivery Problems
If your order arrives damaged, incomplete, incorrect, or appears to be lost in transit, please contact Hearthmont with your order number and details about the issue.
For damaged shipments, photographs of the product, packaging, and shipping label may be requested so we can work with the fulfillment partner or carrier to resolve the problem.
Please keep the item and its packaging until we confirm whether anything further is needed.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please first:
- Check around the delivery location, including porches, side doors, garages, mail areas, and other safe locations.
- Ask other household members whether they accepted the package.
- Check with nearby neighbors if appropriate.
- Allow a short period of time, as some carriers occasionally mark packages delivered shortly before the final delivery occurs.
If the package still cannot be located, contact Hearthmont so we can review the situation with the fulfillment partner or carrier.
Shipping Destinations
Shipping availability is determined by the products in your cart, their fulfillment partners, and the destination address.
If shipping is available to your address, the applicable options will be displayed during checkout.
Some products may have geographic shipping restrictions.
Shipping Charges
Shipping charges, when applicable, are calculated or displayed during checkout.
Original shipping charges are generally non-refundable unless an order issue results from an error, damage, defect, or fulfillment problem for which Hearthmont or the fulfillment partner is responsible.
Questions About Shipping
If you have questions about shipping, tracking, delivery, or an existing order, please contact Hearthmont through our Contact page and include your order number.